If you have already paid money
What is most important to do first, who can really act, and what no one can do for you.
Stop paying immediately
A request for one more payment to release your balance — a tax, a fee, a verification deposit — is not a requirement for withdrawal. It is the next step of the loss.
Document it while it is fresh
Dates, amounts, the account you paid into, the names people used, the site address. This is what every complaint form will ask for, and what no one can reconstruct for you later.
Inform the bank or card issuer that handled the payment
They decide on refunds and chargebacks, not us and not the broker. Time limits are set by the card scheme and begin from the payment, so this step rewards speed above all others.
Contact the regulator that issued the licence
If the broker has a licence, the authority that issued it can take action. Its name and number are on our card for that firm; send the complaint there, not to your own country's regulator.
File a local report as well
A local report seldom gets money back, but it puts the firm on a warning list—helping the next person discover the truth before paying.
Where to report
Anyone who contacts you offering to recover your money for a fee is running the second half of the same scam. No regulator, no bank and no lawyer charges an advance fee to release funds, and no one can promise a recovery. Treat every such offer, letter and phone call as an attack.
Keep these
- every email and chat log with the firm, exported, not screenshotted
- the payment receipts, with the card, account or wallet used
- screenshots of the account page showing the balance and any blocked withdrawal
- the licence number the site displayed when you signed up
If you have already paid money
The register holds the legal company, the site advertises the brand. We match on both, so a trading name finds the company that actually holds the licence.